I have lost or broken my SIM card. What should I do?

I have lost or broken my SIM card. What should I do?

Losing or breaking your SIM card is a modern-day inconvenience but there are steps you can take to either replace the SIM or make sure that no one else is able to use it. If your mobile phone has been stolen, please read our other post which can outline the steps you can take.

Firstly, if you have broken your SIM, it is important to check that it is in fact broken. Have a look at what your cell phone screen says, if you see a message like “SIM error,” “Insert SIM”, “SIM not ready” or something similar, try taking the SIM out then put it back in and power up your phone. Often your SIM card can become dislodged in your cell phone, which can affect its performance. Removing the SIM and reinserting can solve the issue.

If reinserting the SIM does not solve the problem, contact your wireless provider, explain the issue and order a new SIM. It is possible to recover data from a broken SIM, but you will need to use specialist software, but be warned this often has costs involved.

If you have lost your SIM, it is important to make sure that no one is able to find and use it fraudulently. The best course of action is to call your service provider and tell them that you lost your phone. They can block it from being used. You will then need to reorder a new SIM card.

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